Refund policy

General Policy
We do not accept returns or exchanges due to buyer's remorse, incorrect size chosen by the customer, or change of mind. We operate under a limited stock, no-restock model — every piece is produced in limited quantities and cannot easily be replaced.

When We Do Accept Returns

• Product with a visible manufacturing defect upon delivery
• Wrong product sent (different size or color than ordered)
• Product damaged during shipping (photographic evidence required)

Return Process

1. Contact us within 48 hours of receiving your order
2. Send clear photos of the defect or error via Instagram @starcollectionrd or WhatsApp
3. Our team will evaluate your case within 2 business days
4. If approved, we will coordinate pick-up and send a replacement at no additional cost

Product Conditions for Return

• Unworn, unwashed, with all original tags attached
• In its original packaging
• No odors, stains, or signs of use

Cash Refunds
Star Collection does not issue cash refunds under any circumstances. In approved return cases, the customer will receive a product replacement or store credit applicable to future drops.